Shipping policy

Thank you for choosing INIGO HARGREAVES. Based in Tauranga, New Zealand, our online store focuses on retailing fresh and frozen seafood and meat products. We follow strict cold‑chain operation standards and adopt insulated packaging with ice packs to keep ingredients fresh, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed cold‑packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh and frozen food orders will be delivered via cold‑chain standard shipping service, with an estimated delivery period of 12 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, cross‑border customs inspections, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross‑system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders. INIGO HARGREAVES shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. We are not responsible for food deterioration resulting from missed collection caused by unreachable contact information.
Lost or Damaged Packages
If your fresh or frozen parcel is missing or untraceable during international transit, please submit a loss investigation request to our customer service within 7 days after the scheduled delivery date. Long‑distance cold‑chain transportation may cause packaging rupture or partial thawing of frozen products. If you receive deteriorated or damaged goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible. Claims submitted beyond the time limit will not be accepted.
Fresh Food Storage and Usage Notice
All fresh and frozen items require proper refrigeration or freezing immediately after delivery to maintain taste and quality. We reject after‑sales claims for deterioration caused by improper storage, delayed collection and inappropriate handling after parcels are signed for. Due to the perishable nature of food products, change‑of‑mind returns are not supported after shipment.
International Shipping and Customs Notice
We provide global cross‑border shipping services for all fresh food merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs‑related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non‑compliance with local import declaration regulations.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:Trade name: INIGO HARGREAVES
Phone number: +64 27 408 2516
Email: info@inipulse.shop
Physical address: 22 Eleventh Avenue, Tauranga, Tauranga 3110, New Zealand